With Urban IT’s help desk operations, you get a team of experts to support your end-users. As a single point of contact for all end-user technology related issues, we support each client’s requirements and their unique line-of-business applications to provide a personalized experience.
We can provide support for any corporate devices or software issues that might arise. We have a central portal for all requests and can support your entire staff for all IT issues.
Our ticketing system will automatically create a work order for every request and track the status to completion.
Whether in person or over the phone, we can help to solve the issue so that your employees can continue to do their job.
Benefits of a Help Desk Support Team:
- Faster Communication
- Faster Resolution
- Quality Service
- Personal Experience
- A State-of-the-Art Service Platform
Our Commitment To You
At Urban IT our mission is to create lasting and rewarding relationships built on the quality of our work and our unwavering dedication to each of our clients. We’ll never take shortcuts to complete jobs quickly at the expense of postponing larger future issues. We will eagerly meet your tough deadlines, but what another company might call “a wrap,” we call the beginning.
The right way for the long term solution
At the forefront of our minds on any project is cost efficiency not for us, but for our clients. We’ll offer the best solutions to meet your budget, keeping in mind your longterm planning.
Quick results and open communication
Our team is always available to you by email or phone so you can get results when you need them. Our quick response policy will save you time, money, and get you the most immediate fix.
Confidentiality, privacy, peace of mind
In a day and age when even the most powerful companies can have their most private information hacked, Urban IT deeply understands the need for security and privacy. Our lips are sealed, and your information is safe with one of the best protection programs available in the marketplace.
We have the work ethic, knowledge and experience to to provide you with the best IT solutions. Our team at Urban IT will not only meet your needs, we’ll exceed them.